3330k Privacy Policy
This policy clearly explains how your personal information is collected, stored, and processed when you use the 3330k platform. Please read it in full.
1 Introduction and Scope
This privacy policy applies to all services, websites, and mobile applications of the 3330k platform. When you create an account, log in, make a deposit, or use any service on 3330k, you are considered to have agreed to the terms of this policy.
This policy works alongside our Terms and Conditions, and both documents together govern your relationship with 3330k. In the event of any conflict, the provisions of the privacy policy take precedence.
3330k provides services only to individuals aged 21 and above. No information from minors is knowingly collected.
2 What Information We Collect
Various types of information are collected during registration and use of 3330k services. This information comes from two main sources — what you provide directly, and what is collected automatically while you use the platform.
2.1 What You Provide Directly
- Full name, date of birth, and gender
- Mobile number and email address
- National ID or passport number (at the time of identity verification)
- Payment details — required information for bKash, Nagad, Rocket, or bank accounts
- What you share during live chat or email support
2.2 Automatically Collected Information
- IP address, device type, and operating system
- Browser type, language settings, and session duration
- Browsing activity from cookies and similar tracking technologies
- Game logs, betting history, and transaction records
- Logs of technical errors or unusual activity
3 Purpose of Data Use
3330k uses your information only for specific and legitimate purposes. Each purpose is clearly stated below:
3.1 Account Management and Identity Verification
Your information is used for account creation, login security, password recovery, and age and identity verification. This ensures that only authorised individuals can manage an account.
3.2 Transaction Processing
Payment information is verified and processed during deposits and withdrawals. This enables secure financial transactions via bKash, Nagad, Rocket, and bank transfers.
3.3 Fraud Prevention and Security
Information is analysed using both automated and manual methods to detect unusual login attempts, multiple account creation, or suspicious financial activity.
3.4 Customer Support
During live chat and email support, your account information is accessible to the support team so that fast and effective assistance can be provided.
3.5 Service Improvement and Analytics
User behaviour patterns are analysed to continuously improve the game selection, interface, and overall experience on the 3330k platform.
4 Data Sharing and Third Parties
3330k never sells your personal information. However, limited information may be shared with third parties in specific circumstances:
4.1 Payment Processors
Financial information required to complete transactions via bKash, Nagad, Rocket, or banks for deposits and withdrawals is shared with the relevant payment provider. This sharing is limited strictly to completing the transaction.
4.2 Technology Service Providers
Trusted technology partners involved in server hosting, data security, and analytics may process limited information. Confidentiality agreements are in place with them.
4.3 Legal Obligations
If a court or competent authority issues a legal order, information may be provided in compliance with applicable law. Where possible, you will be notified in advance.
4.4 Game Studios and Software Partners
Only the minimum information needed for game functionality is shared with game studios such as Pragmatic Play, Evolution, JILI, PG Soft, or others. They do not receive your financial or identity information.
5 Cookie Policy
3330k uses cookies to keep the website functioning properly and to improve the user experience. Cookies are small text files stored in your browser.
5.1 Essential Cookies
These cookies are essential for maintaining login sessions, managing security tokens, and ensuring the core functionality of the platform. Without them, the site cannot work properly.
5.2 Performance and Analytics Cookies
Anonymous analytics data is collected to understand which parts of the site are used most and where technical issues occur. This information helps improve the quality of the service.
5.3 Cookie Controls
Cookies can be disabled from your browser settings. However, disabling essential cookies will prevent access to some features of the platform.
6 Data Security Measures
To protect your information, 3330k applies multiple layers of technical and procedural security measures.
6.1 Encryption
All data transfers are secured with SSL/TLS encryption. Your payment information and identity data are always stored in encrypted form.
6.2 Access Controls
Only authorised staff can view your information, for defined purposes and within set limits. Every access is logged.
6.3 Regular Security Reviews
Regular security tests are conducted to identify system vulnerabilities. In the event of a data breach, prompt action is taken and affected users are notified.
7 Data Retention Period
3330k retains your information only for as long as it is needed to fulfil the purpose for which it was collected, or as long as a legal obligation continues.
- Active account data: retained for as long as the account remains open
- Financial transaction records: retained for the period required by applicable law
- After account closure: identity and financial information may be kept for a limited period for audit and fraud prevention purposes
- Customer support conversations: retained for a set period even after the issue is resolved
Once the retention period has passed, your information is securely deleted or irreversibly anonymised.
8 Your Rights
As a 3330k user, you have certain fundamental rights over your own information.
8.1 Right to Access
You may request to know what information is stored about you. 3330k will respond to this request within a reasonable time.
8.2 Right to Correction
If any stored information about you is incorrect, you may request that it be corrected. Items such as name spelling, phone number, or payment details can be updated through customer support.
8.3 Right to Opt Out of Marketing
If you do not wish to receive promotional messages, you can change this preference via account settings or customer support. However, essential account-related messages cannot be turned off.
8.4 Right to Close Your Account
You may request account closure through customer support. Any pending transactions must be settled before the account is closed. For responsible gaming information, see our Responsible Gaming guidelines.
9 Protection of Minors' Information
The 3330k platform is strictly for individuals aged 21 and above. Age is verified at registration, and collection of information from minors is strictly prohibited.
If there is any reason to suspect that a minor's information has been collected, the account will be suspended immediately and the related information will be deleted. Parents or guardians may contact customer support regarding this matter.
10 Third-Party Links and Services
If the 3330k platform contains links to external third-party websites, those sites' own privacy policies apply. 3330k is not responsible for the privacy practices of those sites.
Game studios integrated into our platform — such as Evolution, Pragmatic Play Live, JILI, or PG Soft — collect information within their own gaming environments according to their own policies.
11 Policy Changes
3330k reserves the right to update this privacy policy as needed. When changes are made, the "Last Updated" date at the top of the page will change and registered users will be notified by email or in-app notification.
Continued use of the platform after changes are made will be considered acceptance of the updated policy. We therefore recommend checking this page regularly.
To learn more about this policy or if you have any questions, full details are available on our About Us and Contact page.
12 Contact and Complaints
If you have any questions or complaints about this privacy policy or the use of your information, please contact the 3330k customer support team.
Support is available seven days a week, twenty-four hours a day via live chat and email in both Bengali and English. Privacy-related requests are typically responded to within business days.
Email: [email protected]
For general questions, you can also visit our FAQ section — many questions about accounts, payments, and privacy are already answered there.